He, his wife, and toddler essentially slept in someone’s blood.
His family had arrived late and was so tired that they went straight to bed without seeing the contamination. My nephew, on the other hand, was given a filthy room that had blood stains on his sheets and headboard. My cousin’s room was decent as well, but it did have the smell of the hall carpet cleaner so intensely that he had to rub orajel in his nostrils to numb his sense of smell and to ease his migraine. Our room was decent, except the carpet worn and dirty. Towels had to laid at the bottom of our room doors to keep odor from seeping in. The halls were drowned in some kind of powdered carpet cleaner, which stuck to the bottom of our shoes, and the odor so atrocious that it affected our allergies. It was so loud that the check-in clerk had to shout to be heard. The music was overbearing in both the lobby and hallway. The hotel manager even told my cousin, who had booked two queens and instead was given one king, to share his bed with his friend.
We complained and complained, and the staff was helpless. Sure enough, when we arrived our rooms were scattered out on different floors, and one of the rooms was not even a double as paid for. I called the day before and the morning of our reservation to ensure our rooms would be together. We reserved 3 rooms two months ahead of time and requested our rooms side by side.
